SpyBuddy Frequently Asked Questions

The following questions are the most common questions the support team receives regarding SpyBuddy.

1. What is SpyBuddy?

SpyBuddy is a powerful monitoring and surveillance software package. SpyBuddy allows you to monitor your PC while you are not around. Currently, SpyBuddy has the ability to log all AOL/ICQ/MSN/AIM/Yahoo internet chat conversations, websites visited, keystrokes pressed, applications ran, windows opened, text/images sent to the clipboard, and printed documents. With SpyBuddy's powerful stealth feature, you can turn SpyBuddy into your own personal desktop sleuth and record everything that happens!

2. I run SpyBuddy, but nothing happens. What's wrong?

If you run the spybuddy.exe module, and find that no program executes, it is VERY likely that you have configured SpyBuddy to run in total stealth mode. To take SpyBuddy out of stealth mode, you will need to simultaneously press the correct key sequence to bring SpyBuddy out of stealth mode. If you do not remember this key sequence, please contact the support department.

3. Once SpyBuddy is actively monitoring, who has access to it?

Once SpyBuddy is monitoring a machine, only you have the power to stop it from monitoring. Because SpyBuddy requires a password to start/stop the monitoring process, no one will be able to start or stop SpyBuddy at their leisure - unless you give out your personalized SpyBuddy password to another user.

Note: If SpyBuddy is running in stealth mode, only you will be able to access it, as it will be completely hidden. To take SpyBuddy out of stealth mode, you will need to use the appropriate key sequence.

4. I can not rename SpyBuddy! What is wrong?

This simply means that you cannot rename spybuddy.exe because it is running already. To stop SpyBuddy from running, you will have to manually close it. To do this, simply end the monitoring process and hit the "X" on the main SpyBuddy interface window. Once you have closed SpyBuddy, you can freely rename the spybuddy.exe module without receiving any errors!

5. What Operating Systems is SpyBuddy compatible with?

SpyBuddy will work across all Windows platforms. This includes Windows 95/98/ME/NT/2000/XP!

6. I am not receiving the SpyBuddy logs via e-mail. What's wrong?

If you are not receiving your e-mail delivery logs, you may have specified the wrong SMTP Host inside the SMTP Mail Delivery configuration screen, or you mis-typed your e-mail address. Double check your SMTP Mail Settings inside SpyBuddy, and if the problem persists, you may need to consult your system administrator or ISP for your SMTP Host.

7. I choose to install SpyBuddy without an UnInstaller and now I want to uninstall SpyBuddy. How can I go about doing this?

If you installed SpyBuddy without an uninstaller, you can simply locate the SpyBuddy files in Windows Explorer and delete them manually. To ensure the files are completely deleted, make sure SpyBuddy is NOT running.

8. I tell SpyBuddy to run in stealth mode when Windows boots up, but the SpyBuddy interface pops up...help!

This is very easy to fix. Simply navigate to the General tab (inside the General Confguration dialog) and set the following options:

• Startup With Windows
• Run SpyBuddy in Stealth Mode
• Start in Active Monitoring Mode

By setting these options, the SpyBuddy interface will NOT appear when your PC boots up!

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* We offer a pre-configured stealth edition version that includes a fast installer file that takes one second to install on the machine you wish to monitor. To learn more, click here!

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