ChatBlocker Frequently Asked Questions

The following questions are the most common questions the support team receives regarding ChatBlocker.

1. I run ChatBlocker, but nothing happens. What's wrong?

If you run the ChatBlocker.exe module, and find that no program executes, it is VERY likely that you have configured ChatBlocker to run in total stealth mode upon activation. To take ChatBlocker out of stealth mode, you will need to simultaneously press the correct key sequence to bring ChatBlocker out of stealth mode. This key sequence is as follows: Ctrl / Shift / Alt / F8

2. I can not rename ChatBlocker! What is wrong?

This simply means that you cannot rename ChatBlocker.exe because it is running already. To stop ChatBlocker from running, you will have to manually close it. To do this, simply end the monitoring process and hit the "X" on the main ChatBlocker interface window. Once you have closed ChatBlocker, you can freely rename the ChatBlocker.exe module without receiving any errors!

3. I press the hotkey sequence to remove ChatBlocker from stealth mode, but nothing happens. Why?

If nothing occurs when you press the appropriate hotkey to remove ChatBlocker from stealth mode (Ctrl / Shift / Alt / F8). This means that ChatBlocker is not running in stealth mode, or ChatBlocker is not monitoring your machine. If this is the case, ensure ChatBlocker is running, and if it is, but not in stealth mode, simply click the ChatBlocker icon on your system tray (near the clock) to bring up the main ChatBlocker control panel.

Note: Ctrl / Shift / Alt / F8 will NOT work if you have changed the stealth mode HotKey inside the ChatBlocker Preferences window. If you have changed the default HotKey, you will need to press that hotkey instead of Ctrl / Shift / Alt / F8.

4. What Operating Systems is ChatBlocker compatible with?

ChatBlocker will work across all Windows platforms. This includes Windows 95/98/ME/NT/2000/XP!

5. Which Instant Message Platforms does ChatBlocker support?

ChatBlocker will record and block chat and Instant Message conversations for ALL of the following chat platforms:

AOL Instant Messenger
America Online
ICQ 2000/2001
Yahoo Messenger
MSN Messenger (will NOT record MSN6 conversations)

6. Why isn't ChatBlocker recording any of my instant messages?

If ChatBlocker is NOT recording chats and instant messages, ensure that you have enabled this feature under the Logging tab inside the General Configuration screen. Also, double check to make sure that the software for the chat platform you wish to monitor is up to date. If this chat software is an older build, ChatBlocker may not be able to monitor the instant messages/chats correctly.

7. I am not receiving the ChatBlocker logs via e-mail. What's wrong?

If you are not receiving your e-mail delivery logs, you may have specified the wrong SMTP Host inside the SMTP Mail Delivery configuration screen, or you mis-typed your e-mail address. Double check your SMTP Mail Settings inside ChatBlocker, and if the problem persists, you may need to consult your system administrator or ISP for your SMTP Host.

Tip: To find out exactly what is going wrong and why you are not receiving e-mail delivery logs, perform a Test/Simulate E-mail Delivery. If the test e-mail fails, you can view the exact error of what is going on and how to fix it!

8. I choose to install ChatBlocker without an UnInstaller and now I want to uninstall ChatBlocker. How can I go about doing this?

If you installed ChatBlocker without an uninstaller, you can simply locate the ChatBlocker files in Windows Explorer and delete them manually. To ensure the files are completely deleted, make sure ChatBlocker is NOT running.

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